Improper Delegation Leads Preferential Review and Settlement
Melissa Gardner was an employee of an AT&T subsidiary, working as a Marketing Support Specialist. Her job consisted primarily of communicating with customers via telephone and coordinating the provision of various user- related services. She began experiencing aching-type back pain, sought medical treatment, and was diagnosed with degenerative disc disease at L3-L4, L4-L5, L5-S1 and central and annual tears at L3-L4, L5-S1 discs. Ultimately, her doctors recommend surgery, but her medical carrier would not approve it, claiming that the surgery was experimental. In the meantime, Ms. Gardner’s claim for disability benefits was denied by AT&T’s third party administrator, Sedgwick Claims Management Services.
The ERISA Law Center appealed the denial of Ms. Gardner’s short term and long term disability claims. Sedgwick CMS denied both appeals. We then filed suit.
The only issue litigated in the lawsuit (which ultimately settled) was the standard of review. In ERISA litigation, there are two possible standards of review: de novo or abuse of discretion. When review is for abuse of discretion, the court defers to the plan’s decision as long as it is reasonable. It is common for the court to sustain the plan’s decision, whether it is right or wrong, so long as it is reasonably based on substantial evidence. When review is de novo, the court disregards the plan’s decision, evaluates the claim on its own, and decides whether or not the claimant is entitled to benefits.
Although de novo review does not guarantee that the claimant will prevail and abuse of discretion review does not guarantee that the plan will prevail, it is certainly easier for the claimant to prevail if review is de novo.
In Ms. Gardner’s case, AT&T’s plan granted discretion to an internal benefits committee. The Plan claimed the benefits committee delegated discretion to Sedgwick CMS. We argued that since the delegation was not properly documented, review should be de novo. The Court agreed. Since review was de novo, the Court also authorized us to take depositions of the four doctors who evaluated Ms. Gardner’s records. Once we took those depositions we demonstrated that the doctors’ opinions were not well founded or consistent with established medical standards. The case ended in a settlement.